1. Uptime Commitment
| Service | Plan | Uptime SLA |
|---|---|---|
| Maps API | Starter | 99.0% |
| Maps API | Growth | 99.5% |
| Maps API | Scale/Enterprise | 99.9% |
| MyGBP | All plans | 99.9% |
| Security CaaS | All plans | N/A (consulting) |
2. Support Response Times
Email support: within 24 hours. Priority support: within 4 hours. Dedicated support (Enterprise): within 1 hour.
3. Contact
SLA claims should be submitted to support@beta.vn within 30 days of the incident.